Selection 4.0 Technical service manager Invia

For a multinational company, leader in designing, producing and commercializing automation machinery we are searching for a:

Technical Service Manager

Mission:

Reporting to the Area Manager delivers services to customers effectively and on time and guarantees equipment testing and maintenance in accordance with the company's policies.

Main responsibilities:

· Working as a team to assist with the troubleshooting of equipment and technical problems;

· Developing strong client relationships by driving value added and focused service delivery;

· Managing spare parts delivery;

· Monitoring and maintaining electrical equipment or machinery performance;

· Walking customers through how equipment works including how to use it safely;

· Participating in ongoing training to keep up to date with the latest developments;

· Providing clear customer feedback;

· Participate in trade shows, conferences, and industry events to promote products and establish strong relationships with customers;

· Light administrative and marketing tasks for the branch, in coordination with and supported by HQ.

Knowledge and experience:

· Bachelor's degree in Engineering or a related technical field;

· At least 10 years of experience in a technical sales or applications engineering role within the relevant industry;

· Proven ability to understand technical requirements and translate them into actionable solutions;

· Familiarity with relevant industry standards and regulations;

· Strong technical knowledge in the relevant industry, including a deep understanding of products, systems, and applications;

· Proficiency in written and spoken English;

· Willingness to travel domestically and internationally as required to support customer engagements and attend industry events;

· Strong customer focus and a passion for delivering high-quality service and support.

Main competences:

· Ability to work independently;

· Decision making and problem-solving skills;

· Goal oriented, results-driven;

· Integrity and professional ethics.

Place of work: Daegu (KOR)